DSD Team Member (based in Springfield, MA)

Equal Exchange, Inc.

Employment Status: Full time, exempt position on the worker-owner track.
Hours: 40-45
Benefits: Health/dental/vision insurance coverage, paid vacations, paid holidays, paid sick days, eligibility for worker ownership
Department: Sales
Report to: East Sales Director
Responsible for: Support DSD Program and team including but not limited to: processing and packing orders, warehouse maintenance, deliveries to stores, back up for other DSD drivers, product selling, account development
2. Qualifications

●        An interest in the mission of Equal Exchange

●        Experience with or interest in working for a cooperative organization preferred

●        Ability to communicate well with customers, team members and staff

●        Ability to problem solve

●        Ability to effectively manage time and responsibilities

●        Ability to work independently

●        Driver’s license


3. Responsibilities:
●        Order Processing and Fulfillment

○    Coordinate logistics and communication product inventory.

○    Participate in analysis of product placement, promotion implementation at the store

○    Communicating out of stocks to customers

○    Checking DSD email for orders

○    Order entry

○    Posting fulfilled orders

○    Transfer Orders support and coverage for team

●        Delivering to stores

o    Safe and timely driving to locations

o    Coordinating with store staff when necessary

o    Merchandising product in store when necessary

o    Back up DSD driver coverage

o    Following safety guidelines in store (specifically around Covid-19)


●        Account Development

o    Selling in product/developing product lines with customers at stores, by email, by phone

o    Updating product photos to shared drive / keeping track of opportunities at accounts

o    Fielding customer orders and inquiries supporting the east sales team


To apply, please send a cover letter, resume, and answers to the following to: apply@equalexchange.coop




Application Questions:

1)    Describe your image of a strong DSD relationship between a store and Equal Exchange.

2)    What is the most important function of a small warehouse?

3)    How do Equal Exchange supply chains impact farmers and consumers?


To apply for this job email your details to apply@equalexchange.coop

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