Member Engagement Coordinator

Estimated Hours: 15 hours per week to start, with room to grow as the member base and demand for services grows.

Pay: Starting at $25/hour, contract basis initially, with room to grow.

Reports To: Chief Executive Organizer (Caroline Savery) and Community Circle Lead (Ellen Cool).

Circle Alignment: This role belongs to the Community Circle and works closely with the Marketing team and individual members.

Role Overview
The Member Engagement Coordinator is the heartbeat of the Cosmos Co-op community. This role ensures that members are deeply engaged, highly active, and fully utilizing the extensive suite of activities and services available to them.

As the first point of contact for new members, you will guide them through onboarding, help them navigate their benefits, and empower them to create, refine, and publish their own member-led events.

This role requires heavy use of Cosmos’ administrative systems—familiarity with WordPress, CRMs, event calendars, and online forums is a strong plus. This role requires communications management and some outreach, too, informing members of opportunities and guidance available to them.

By bridging the gap between member ideas and platform infrastructure, you will foster a thriving, self-sustaining ecosystem of diverse programming, and a highly connected, satisfied member community.

Key Responsibilities & Deliverables
MEMBER ENGAGEMENT & COMMUNICATIONS COORDINATION: estimated 66%-80% of the role

• Onboarding, Navigation of Benefits, & Relationship Building: Serve as the welcoming face of Cosmos Co-op, guiding new members through existing onboarding processes and offering 1-on-1 support to help them navigate benefits.This may include: edit existing or develop new informational and training materials that support member onboarding and orientation.
• Member Communication & Documentation: Maintain regular, proactive communication with members regarding community opportunities, invitations, and engagement options. Respond in a timely manner to member requests, issues, and complaints; escalate issues as needed to the appropriate support person. Maintain details of member interactions and contact information in the CRM.
• Coordination with Marketing Team to Promote Member Offerings: Supply the marketing team with compelling stories of member activities and offerings to be shared with a wider audience. Contents can be sourced directly from members.
• Newsletter & Social Media Support: In the short-term, this role will also include marketing production support, specifically: compiling and publishing the twice-monthly community newsletter, and weekly posting to Cosmos social media accounts to drive engagement. Such marketing will support audience engagement and conversion of new members.
• Data Tracking & Feedback Loops: Track member engagement (quantitative and qualitative) within the CRM. Design and implement surveys to gauge member satisfaction, compile feedback, and propose data-driven ideas for ways to improve the member experience, member benefits, and member participation rates.

PROGRAMMING COORDINATION: estimated 20-33% of the role

• Event Nurturance & Pipeline Management: Manage a pipeline of planned events using a project board; support members in developing, refining, and successfully holding their events. (Dovetails with member engagement activities.)
• Calendar & Hosting Infrastructure Management: Manage the public-facing events calendar to ensure a robust array of programming. Coordinate with the marketing team regarding promotion of events. Provide event hosts with the digital infrastructure and access needed to run smooth online events.

Who You Are
You are passionate about creator empowerment and want to help build audiences and support systems around creators.

You are energized by collaborative processes and community engagement.

You understand the unique features of the cooperative model, and want to help people get the most out of their membership.

You embody warmth, interest, and attentive listening when interacting with members. You understand that the whole co-op’s success depends on the member experience, so you are always looking for ways to improve the experiences, systems, resources, and benefits available to members.

You don’t mind complexity and can comfortably track dozens of relationships at a time using admin systems. You manage tasks diligently, and document everything.

You are a problem solver but also are proactive in asking for help when it’s needed.

How to Apply
Email a brief cover letter, your resume, and three references to caroline [at] cosmos.coop.

We are aiming to fill this position immediately.