Membership and Worker Benefits Coordinator

The U. S. Federation of Worker Cooperatives (USFWC) is the national grassroots membership organization for worker cooperatives and other democratic workplaces. Our mission is to build a thriving ecosystem for worker-owned and controlled businesses and their cooperative leaders to power movements for racial justice and economic democracy.  Our Federation includes over 450 business and organizational members.  Representing the estimated 1,300 worker co-ops in the U.S. and their 15,000 workers, we advance worker-owned, -managed, and -governed workplaces through cooperative education, organizing, advocacy, and development. 

Our membership is growing steadily, fueled by a decade’s worth of momentum. USFWC programs have created a platform for Black, immigrant, and LGBTQIA, and Spanish-speaking co-op leaders to flourish. The Membership and Worker Benefits Coordinator will help sustain this momentum by cultivating strong relationships with our members, getting the word out about our programs and opportunities, expanding worker access to healthcare, and maintaining the administrative systems that help our programs function. 

The Membership and Worker Benefits Coordinator will join our Membership Team, which communicates directly with our rapidly growing membership of worker-owned co-ops and adjacent workplaces and runs many of our member-facing programs and services. They will work especially closely with our Worker Benefits Program to improve health equity across the cooperative economy by providing access to dental, vision, accident and disability insurance  to our members’ employees.

This position will be open until filled.

Time commitment: 20 hours/week

Reports to: Membership Director

 

Job Duties

(Note: to ensure a sustainable workload, exact duties will be negotiated based on final hours per week)

Please note: Many of these duties are seasonal and shift over the course of the year. 

 

Membership, Recruitment & Renewals (45%)

• General Support
  • Answer general membership information requests and inquiries via phone call and email from existing and prospective members
  • Support cross-departmental analysis of member data
  • Work with Membership Manager and Systems Manager to maintain up-to-date systems and work on systems improvement projects
  • Use Civi CRM,  Airtable, and Asana  to update and maintain  member information and outreach records
  • Conduct general member outreach calls throughout the year 
• Member Recruitment
  • Support Membership Manager with the recruitment and onboarding process for new members, including conducting onboarding calls and following up with potential new members 
• Member Renewals
  • Carry out the yearly renewals invoicing process, form collection, with the oversight of the Membership Manager
  • Participate in weekly phone and email renewal outreach campaigns during renewals season.

 

Worker Benefits Program Support (45%)

• Worker Benefits Open Enrollment
• Support Worker Benefits Program Manager during open enrollment with phone banking and emails to enrolled and prospective participant organizations
• Use Airtable to track and maintain up-to-date recruitment and enrollment and to track enrolled organizations’ membership status
• Ongoing enrollment and member support tasks outside of open enrollment season
  • Assist the Worker Benefits Program Manager by monitoring the benefits@usworker.coop inbox, directing emails to the appropriate team members, and providing responses to general inquiries and resource requests.
  • Support the Worker Benefits Manager with mid-year onboarding of newly enrolled groups
  • Support Worker Benefits Program Manager in processing routine requests from enrolled members

Cross-Team Strategy and Support  (10%)

• Participate in regular staff meetings
• Contribute to general organizational administration and strategy. 

 

General Responsibilities (for all USFWC staff)

• Proactively support teamwork, build relationships, and address conflict within work relationships, in ways that align with USFWC values.
• Contribute positively, on an individual level, to our collaborative workplace culture and values.
• Support general team activities through rotating meeting support roles, conference and event support.
• Provide constructive feedback to peers through our formal peer evaluation process.
• Occasionally serve on ad hoc committees or teams to address a particular organizational need.
• Communicate and address needs, challenges, opportunities, and changing circumstances related to their own daily work and the work of the team.

 

Qualifications

Required qualifications:

• Strong understanding of racial and economic justice.
• Bilingual in English and Spanish
• Comfort engaging in phone banking, 1:1 video calls, and generative conversations with members
• Comfort with self-directed work environments
• Strong time management skills, organization and good judgment 
• Detail-oriented
• Strong understanding of the importance of maintaining confidentiality and protecting sensitive information
• Strong written and oral communications skills 
• Competence with spreadsheet software, database and contact management software (we use Airtable, CiviCRM, Employee Navigator and other benefits enrollment softwares as needed), general office software, remote workspace tools (we use Asana, GSuite, Box and Slack)

Preferred Qualifications

• Experience with member-based and/or nonprofit organizations 
• Demonstrated experience with phone-based outreach e.g. through community organizing, customer service, or phone banking
• Familiarity with the landscape of worker cooperatives, cooperative development and ethical small business

 

Details about the position

Compensation & Benefits

This is a 20 hour week salaried union position. The base annual full time salary for a Year 1 Coordinator at USFWC is $60,000. Pro-rated for 20 hours/week, the annual salary for this position will be $30,000. Staff receive an automatic annual raise according to our salary chart. This staff member will be eligible for membership in our staff independent union, Federation Workers United.

All salaried USFWC staff members who work a minimum of 20 hours per week are eligible to enroll themselves and their dependents in the USFWC medical insurance, vision, and dental plans. USFWC fully covers the premium cost of dental and vision plans for each employee and will either fully or partially cover the premium cost of our Independence Blue Cross Gold PPO medical insurance plan for each employee, dependent on employee eligibility.

Staff who decline health insurance can receive a post-tax health stipend. Among our fringe benefits, we offer flexible holiday pay, 3-4 weeks of annual vacation, and our entire staff enjoys a week-long, paid rest period twice per year. We also offer a stipend for professional development and for technology expenses.

Location

Our workplace is remote, with staff residing all over the U.S. Current staff reside in California, Colorado, Georgia, Maryland, Massachusetts, New Mexico, New York, Pennsylvania, Tennessee and Texas.  Where possible, we prefer to hire in these states, but will accept applications from qualified candidates anywhere in the contiguous U.S. 

We maintain a flexible work schedule and work environment. Our activities occasionally require out of town travel.

About Being on Staff:

U.S. Federation of Worker Cooperatives is a growing organization, currently consisting of 19 staff along with leadership from our entirely democratically elected, nine-member Board of Directors. The USFWC has expanded both its programs and its staff significantly over the last five years. As our membership and the demand for our programs continues to grow along with the worker co-op field, we are focused on growing our impact, our value, and our member benefits. 

Applying:

To apply please visit this application portal to submit a resume, cover letter, and 3 references. The position will be open until filled. 

The USFWC is an Equal Opportunity employer. We highly encourage applicants of color, applicants who grew up poor or working class, LGBTQIA applicants, and applicants from other historically marginalized communities to apply.